BassRack

Refund Policy

Last updated: 26 October 2026

The short version. BassRack subscriptions are sold by Paddle, our Merchant of Record, and refunds are processed by Paddle. You can ask for a full refund within 14 days of a purchase. Your statutory rights as a consumer always apply.

1. Paddle handles payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are governed by this policy and by Paddle's buyer terms, which Paddle shows at checkout.

Paid plans cover the removal of ads (Premium) and, with Premium Cloud, server-side processing of the files you upload. The BassRack Tuner is free for everyone and is never billed, so there is nothing to refund for it.

2. Refund window

You can request a full refund of your first payment for a plan, and of any renewal payment, within 14 days of the date of that payment, for any reason. After that period, payments are not refundable, except where the law requires it or as set out in section 4.

3. Your right of withdrawal (EU, UK and similar)

If you are a consumer in the European Union, the United Kingdom or another country that grants a right of withdrawal, you can withdraw from a purchase within 14 days without giving any reason. If, at checkout, you asked for the subscription to start immediately and acknowledged that you would lose your right of withdrawal once it started, that right may no longer apply; the refund window in section 2 applies anyway.

4. Other cases

  • Cancellation: you can cancel at any time; your plan stays active until the end of the period you paid for and is not renewed. Cancelling alone does not trigger a refund for the current period, except within the refund window.
  • If we discontinue a paid feature or the Service, or make a change that materially reduces it, you can ask for a pro-rata refund of the unused period.
  • Duplicate or mistaken charges are refunded in full.

5. How to ask for a refund

Ask for a refund from the link in the receipt email Paddle sent you, through Paddle's buyer support at paddle.net, or by writing to us at [email protected] with the email address you used and your order number. Approved refunds are made by Paddle to the original payment method, as stated in Paddle's buyer terms (usually within 14 days); your bank may take longer to show it.

6. Chargebacks

If you have a problem with a payment, please contact us or Paddle before asking your bank for a chargeback; we can usually resolve it faster. Access to paid features may be suspended while a chargeback is open.

7. Your statutory rights

Nothing in this policy limits the rights you have as a consumer under the law of the country where you live, including the right to a remedy when digital content or a digital service does not conform to the contract.

8. Contact

Questions about refunds: [email protected].